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Category Archives: Managed IT

Base2 Is Joining the Kordia Family.

At Base2, we’ve been helping our customers drive their businesses forward with innovative managed IT services for over ten years. We now provide best-in-class modern workplace, network and communication services, cloud solutions and managed IT to our 200 customers across New Zealand.

Over the last ten years, we’ve been committed to delivering the best customer service in our industry – something that has been recognised with many industry awards.

Our business growth has been powered by you, our customers, and for this, we’re truly grateful.

We’re always looking for ways that we can deliver more and provide even better service for our customers, so today we’re thrilled to announce that we’ve been acquired by Kordia – one of New Zealand’s leading business technology providers.

What this means for Base2 Customers

From a day-to-day perspective, nothing will change. We’ll still be the same Base2 – providing the same high-quality service, with the same team, same leadership and management and the same personality. Base2 will continue to operate as an independent division of Kordia, still located in our Mt Eden offices.

Strategically, however, we’ll be able to offer so much more. By being able to draw on the deep communications expertise Kordia have, we’ll be better positioned to support your growth with technology in a connected, remote world.

Introducing Kordia

Kordia’s mission is simple: to build connections you can trust, that make our digital world more secure, reliable and resilient. They have a team of more than 300 passionate people, with technicians, engineers, network architects, security analysts and a wide range of experts in their fields.

Kordia operates and maintains its own network that spans the length of the country and is actively monitored 24/7/365 from their National Operations Centre, delivering their customers confidence in reliability and scalability across a range of technologies.

They’re also a leading provider of cybersecurity services and support across managed services and consultancy with the award-winning team at Aura Information Security also being a part of the Kordia family.  

The Kordia team is committed to ensuring that you have the right technology to succeed today and into the future, and to understand each business’ own definition of “mission-critical”.

To read Kordia’s Media Release, click here.

Educating Your Staff on Cybersecurity

A business owner or the IT team can only do so much when it comes to your company’s IT security.

Every member of your team is both a potential security risk and a safeguard against the bad guys on the world wide web.

And it’s actually pretty easy to make sure your team is sitting firmly in the second camp.

It starts with some awareness and a little bit of education about what kind of security risks your business faces online.

Staff are a favourite target of attackers. Many types of cyberattacks, such as phishing campaigns, rely on people clicking links or downloading something that gives the bad guys access into a network or system.

Educating your team on what to look out for will help them spot cyberattacks and report them before it’s too late.

Base2’s user awareness training does exactly this.

A number of companies, including those in the insurance industry, require the completion of user awareness training by all staff members.

Base2’s User Awareness Training

Our user awareness training is done in four or five stages:

  1. User awareness Intro Webinar               
  2. Phishing Attack Simulation                                
  3. Reporting on Users at Risk                                  
  4. Follow up Communication                                 
  5. Targeted Training (Optional)

1. User Awareness Intro Webinar

We kick things off with the education portion:

  • Why cybersecurity is important
  • What you’re doing to keep the business secure online
  • What this means for them, and what you need them to do
  • What the threat landscape is

The webinar is tailored for your business and industry, and there will be a recording available for future reference.

2. Phishing Attack Simulation

Running over ten working days, we create a user “attack” campaign and assess how your team responds.

  • We’ll design the campaign
  • Setup and define user groups
  • Monitor campaign engagement

3. Reporting on Users at Risk

Following the simulation, we’ll review what happened and present to you:

  • A report on campaign results 
  • Break down users at risk

You’ll see how prepared your team is for a cyberattack and whether you have any security risks walking around in your office!

4. Follow up Communication

It’s imperative to then advise your whole organisation of the results – what went well, what didn’t, and what new security measures you’re putting in place going forward.

The results will be anonymous, and we’ll work with you crafting the internal comms and your vision for your company’s cybersecurity going forward.

5. Targeted Training

There is also the option for us to come in and provide targeted training for your team based on the results of the phishing simulation.

Book in Your Team

Cyberattacks against businesses continuing to rise, and your staff are a potential target. There is no time like the present to educate them on your company’s security risks.

To find out more about Base2’s user awareness training or book in a time – get in touch.

Base2’s Guide to Picking the Right Workstation Device

Your workstation is one of your most important business tools.

Pick the right one, and you’ll experience incredible efficiency and productivity.

On the other hand, make the wrong choice, and you’ll want to drop-kick it across the office (which, no matter how you feel about your device, we definitely don’t recommend!).

Power ahead with Windows 10 Pro for Workstations 

So, how do you choose a device when there are so many options?

People used to start with Mac vs PC. And, to be fair, there used to be some decent reasons why you’d choose a Mac over a PC.

However, times have changed, and when it comes to running powerful creative software, Mac isn’t always the way to go. There are now a host of PC options that perform the same (or better).

One of these is HP with their new ZBook Create G7. Sleek, powerful and highly spec’d – it comes out ahead in most Mac vs HP categories.

But, before we start gushing over the latest tech, let’s go right back to where you should start when it comes to picking the device for you.

What are you going to use it for?

It’s all very well to rush out and by the latest laptop. However, if you haven’t figured out what you’ll be predominantly using it for, you probably won’t end up making a good choice.

  • Do you need to create and edit incredible things – such as photos, videos or designs?
  • Will it be used more for work than play?
  • Is portability and battery performance an non-negotiable?

In addition to the criteria above, there are a few other things you should consider.

Where are you going to store your stuff?

If you’re dealing with large files, where are they going to go?

If you want to step into the future, then cloud storage is the way to go.

There are clever ways to store your documents and files in the cloud, accessible whenever you need them, without taking up too much space on your laptop.

In fact, you might already be utilising the cloud (such as M365 Sharepoint) to store business files.

Needing less storage on your device means you can make gains in other areas – like a lighter device with greater portability.

However, options like the ZBook Create G7, give you the best of both world’s – 256gb (up to 2 TB PCIe®) in a sleek package that weighs just under 2kg. 

Do you need performance?

For architects, engineers and other Creatives, you’ll be working on projects that will require performance. Whether it’s producing CAD drawings, BIM modelling or 4K video- you know processing power is number 1.

The integrated Intel® UHD Graphics like the one in Zbook Create G7 makes everything smooth and seamless. But if you need that extra oomph in performance- the Create G7 also supports Nvidia GeForce Graphics – like RTX2070, RTX2070S and RTX2080S. These Nvidia graphics cards support real-time rendering with integrated ray-tracing for photo-realistic images.

There’s nothing worse than ending up with a machine that can’t keep up with you! Or one that isn’t future-proofed.

What sort of work will you be doing?

Related to the above, if you’re creating or editing designs, photos, videos or graphical models – you’ll need an excellent graphics card and display.

The technology out there is pretty incredible, so you don’t have to settle for an inferior screen.

To give you an example, you’ll want deeper blacks, brighter whites, and the full spectrum (billions!)  so everything you do is accurate as possible.

How do you like to work?

What screen size do you like to work on? Does it need to be a touchscreen?

Do you work on the go or prefer to have a permanent setup at the office?

Devices come it all shapes, sizes and weights. There’s also a blurring between tablets and laptops with the rise of 2-in-1 devices that can function as both.

Who’s going to set it up?

It’s always exciting when you receive a brand new device.

Unfortunately, the next step, its setup, isn’t so fun.

Our AutoPilot Workstation Build takes the hassle out of your device setup. Taking care of everything, you can sit back, relax and enjoy the ride.

It’s the easiest, most efficient way to order new devices – arriving at your destination ready-to-go with minimal setup.

The innovation of AutoPilot has improved the delivery time of devices from a couple of weeks to a fraction of that. Devices no longer need to come to us. They can go straight to client.

Ben, Base2 Business Development Manager

Base2 can help

We’ve given you a lot to think about, and choosing a new device can seem overwhelming. That’s why we’re here to help.

From A to Z, we’ll guide you through the process of picking your next workstation – whether it’s just for you or you need to kit out your whole team.

Get in touch.

New Data Protection Laws Are Coming 1 December – Here Is What You Need to Know About Privacy Breaches

The Privacy Act 2020 comes into force from Tuesday, 1 December, and there are one area that anyone who collects customer data must be aware of – mandatory data breach policy notifications.

In the unfortunate occasion that your organisation is victim to a notifiable privacy breach, you must inform the Privacy Commissioner and all businesses and individuals affected by the breach.

What is a privacy breach?

These normally fall into two categories:

  1. Confidentiality or integrity breach – where personal information is accessed (unauthorised or accidental), disclosed, altered, lost, or destroyed
  2. Availability breach – where personal information can’t be accessed (permanently or temporarily) because of some sort of action, like a denial-of-service attack

What is a notifiable privacy breach?

Basically, a privacy breach is notifiable if you feel that it has or could have a serious impact on any affected individual or business.

Who does this apply to?

Pretty much any New Zealand entity, including businesses and individuals.

How do you notify the affected entities and the Privacy Commissioner of a privacy breach?

  1. Describe what happened
  2. Explain what you’ve done in response
  3. Include the contact details for a representative from your business for any enquiries

What should you do to prepare?

Like most things, it’s better to be prepared than waiting for a breach to happen before taking any actions.

So, we recommend having a Privacy Breach Response Plan in place.

A good starting point is looking at your latest risk register. This includes but is not limited to:

  • Multi-factor authentication on all applications
  • Strong passwords
  • Device encryption management
  • Conditional access 
  • Firewall rules and review exposed services
  • Saas backup
  • Business continuity disaster recovery
  • Full external security audit
  • Microsoft secure score

Your Base2 account manager can provide this to you.

Base2 is here to support you with protecting your data. However, your data is your responsibility, and this includes notifying affected parties of any notifiable privacy breaches.

Getting compliant

To find out how to make your business compliant with the new privacy laws, get in touch with the Base2 team by emailing [email protected]

Moving on from Your Current Server in 4 Easy Steps

Congratulations! It’s a big step to move on from a relationship and saying goodbye to your current on-premise server isn’t easy.

From experience, we know it’s the right decision because you can (and will) do so much better.

Now what?

How do you effectively move on and ensure it’s a success with your new cloud server?

We’ve been involved in counselling many businesses through their private server breakups and helping them find the ideal cloud server. Here are our top four steps for moving on the right way.  

1. Reflect

It’s easy to feel like you want to get rid of everything and start from scratch.

However, not everything about your old server was bad.

In fact, there are a lot of things (applications and workloads, for example) you want to keep, which will work just as well, if not better, with your new server.

So, before you make any drastic decisions – breathe – then assess what you’ve got.

This will help you make a plan for what you will need to migrate to your new server, and where this migration should start.

2. Take the Plunge

Once you’ve found the perfect server match for you and your business, it can seem overwhelming on how to physically move all your stuff from your current server to your new one.

With the right help, it’s easy.

You’re not alone and, if you’re lucky enough to be paired up with Microsoft Azure, they have free, powerful tools to help you migrate everything across.

As part of our matchmaking service, we’ll also help you too. 

3. Work on Your Issues

Anyone starting a new relationship after recently having left someone is going to have some baggage.

It’s no different once you’re up and running with your new server.

If you want your new relationship to be effective and for the long haul, you’re going to need to work through some issues.

And it will be totally worth it when you do.

Sorting out your cloud resources will make sure you meet any compliance requirements and improve performance. Overall, this will increase your return on investment (and your happiness!).

4. Secure and Manage

You’re trusting your new cloud server with a lot of important information, so it’s supercritical that it’s secure.

It’s also vital that you’re managing its health. A cloud service like Azure has a number of built-in monitoring systems, so you have full visibility on what’s going on.

Looking after both of these areas is crucial for the long-term success of your new partnership, and is something you should get right, from the start.

We’re here to help

At Base2, we’re here to help you through the process of moving on and starting out with your new cloud server the right way.

Think of us as your counsellor and matchmaker in one – supporting you to find the right infrastructure solution for you and your business.

Let’s find your perfect match.

Top 5 Things to Look for in Your next Server

You’ve done it. You’ve dared to dream, and there might be a server out there for you. 

One that doesn’t drive you crazy, only works when it wants to, and often gives you a blank stare. 

If you’re ready to move on from your current on-premise servers, then it’s time to think about what you really want in your next server. 

Smart, funny, likes long walks on the beach? Maybe not. 

Intelligent, driven and wants a long term relationship? Definitely! 

And it’s important to get it right because it’s a serious commitment.  

So, what should you look for in your next server? 

Good with Money 

Your current IT infrastructure is likely costing you a bomb (notwithstanding it probably feels like it could explode at any moment!). 

Next time around, you don’t want a server that needs the sound of your credit card swiping to keep it running. 

Instead, you want to be paying for something that actually works as advertised and is easy to manage and scale cost-wise. 

Resourceful 

No one likes a clingy significant other. You need some time to do what you want to do.   

Unfortunately, if you’re server is getting on, forget about it. Your time is not your own. Coupled with how slow and how many resources it consumes to do anything, it feels like everything just grinds to a halt around them. 

This time around, fewer resources taken up in server management would be a godsend. You’ll have your time back, and things will just run smoothly and efficiently. 

High Performance​ 

Ha! We won’t dwell on your status quo, but let’s just say it probably isn’t happening. 

So, you want a server that performs. Fast, powerful and can take whatever you throw at it. 

It’s time to replace your battered Toyota with a Ferrari. 

Full of Potential 

It’s frustrating when you’re being held back by your current infrastructure. 

You’ve invested in some pretty cool, hi-tech stuff (software applications for example) but they need a platform that will allow you to use them at their full potential. 

The future is where your company wants to be, and you need a server that’ll take you there.   

Strong & Secure 

Not the most exciting feature, but crucial all the same. 

You need to be able to rely on your server to protect the information it has access to, and there are potentially massive consequences if it can’t. 

It must also tick all the compliance boxes – from internal policies to international law. 

Finding Your Ideal Match 

How do you find this elusive, perfect IT match for your business? 

Look up because the cloud is the best place to start.  

Flexible, powerful, reliable, cost-effective – the list of benefits are a mile long. 

With the right support (like us!), it’s easy to take the good of your current IT setup, shoot it into the cloud, and enjoy a brand new, exciting long-term relationship with your new virtual server. 

We’re here to help 

At Base2, we’re here to help you through the process. Think of us as your counsellor and matchmaker in one – supporting you to find right the right infrastructure solution for you and your business.  

And, our Autopilot Workstation, we can help you & your new device take flight faster (and with a lot less admin!)

Let’s have a chat. 

Base2 Autopilot Instructions

Welcome to Base2’s Autopilot

Congratulations for choosing to fly with Base2’s Autopilot – the easiest way to get set up with your new device.

Follow the instructions below then sit back, relax, and enjoy the ride.

  1. Unbox your shiny new device
  2. Connect to a network – depending on your setup you will need to either connect the device to your:
    1. Dock
    1. Network cable
    1. Wifi (after powering on your device)
  3. Power it on if you haven’t already, and sign in with your business email account
  4. Follow the prompts, and you’ll be set up in no time!

Need help?

We’re right here with you. So, if you need assistance or have any questions, give us a call on 09 630 4095.

When You Know It’s Time to Break up with Your IT Infrastructure

There comes a time in a relationship when you know it’s time to move on. The honeymoon period is well in the rear-view mirror, and it just isn’t working anymore.

Things have changed. What was once fresh and new is now tired and dated.

Communication is stilted, poor or non-existent. Sometimes it’s like talking to a blank screen.

You feel like you’re going in different directions, and they’re holding you back.

You want to get out, see the world and experience new things, while they just want to sit on the couch and watch Netflix.

They break down often, leading to you trying to fix things, pleading, and cajoling them to move on. Things used to be so amazing. What happened?

It’s frustrating, exhausting and high maintenance.

Life’s too short to be stuck in a bad relationship. It’s time to move on.

Sound like you and your relationship with your current on-premise infrastructure?

It’s time to break up

As a business owner, you’re probably overdue for a review of your relationship with your private servers. Are you currently in a relationship with one of these?

Stuck in the Past Sam

I’m a blast from the past who just wants to party like its 1999! Swipe right if you have a big office and can dedicate looooots of ongoing support. Oh and my previous partners have said my performance isn’t up to scratch, but I don’t think so…

Once upon a time, on-premise IT infrastructure was cool. It was the latest and the greatest and who you wanted to be seen with.

However, it’s 2020 now, and your legacy (a nice name for old and outdated) infrastructure is showing its age.

It’s slow and struggling to keep up with the needs of your organisation.

And, frustratingly, there are some things it just cannot do.

Worst of all it’s accumulated a lot of baggage, which makes getting anything done difficult!

High Maintenance Harry

I’ve never figured out why my nickname is MIA, but it’s kinda cute. Might be slow to respond, but I always make time for someone who’s great at handling disasters. The only limit I’m good at hitting is the one on your credit card.

Downtime, once a rare occurrence, is becoming more and more common.

And being missing in action is costly, as is how much it costs every time it needs fixing.

You’re effectively trying to buy happiness with every swipe of your credit card – yours, theirs, the whole business – and it just isn’t working…

Ready for someone new?

While you’ve been worrying about your current relationship, you’ve probably been dreaming about what you’d love instead.

Imagine dating someone new.

Someone who’s intelligent, flexible, and driven – travelling the world and making things happen.

Their favourite colour is blue. Not the standard boring blue, but the beautiful bright blue of the sky.

Best of all, they’re perfect for you now – and long into the future.

It’s a match made in the clouds.

And will transform everything.

Well, dreams do come true, and there is an ideal match for you.

You just have to look up.

Ask out Azure

I’ve been told I’m intelligent, flexible and driven. But I just love getting out and experiencing the world. And there’s nothing better than cruising through the clouds with a fellow globetrotter. Looking for a long term relationship.

It’s time for a mutually beneficial relationship that elevates your business to do more.

After all those years, Base2 has also moved on to greener pastures. We’ve created a story for our journey to the Cloud, and how it benefitted us and our customers.

And you won’t have to put up with the things you did with your old server.

Microsoft Azure makes it easy to migrate everything you currently do – software, virtual desktops, web apps, databases, SAP, and DevTest environments – to the cloud.

Giving you the freedom, flexibility, and stability you’re always desired.

It’s the best of what you had (without the bad stuff) with so much more.

We’re here to help

Breaking up is never easy, and neither is finding the perfect match.

Your current infrastructure has served you well, but its limitations mean it is time to move on.

At Base2, we’re here to help you through the process. Think of us as your counsellor and matchmaker in one – supporting you to find right the right infrastructure solution for you and your business.

Let’s have a chat.

Fly First Class with Base2’s New Autopilot Workstation Build

Before aeroplanes, travel took a long time and was a bit annoying.

A bit like getting new devices set up.

Whenever a new staff member starts, it’s a long winding journey with a series of unexciting stops – software installation, antivirus, user profiles, passwords, email accounts.

And that’s once you’ve got the device.

Sometimes you can wait a week or two before your shiny new laptop turns up. What’s your new person supposed to do then? Pen, paper and snail mail? Now, that’s really going backwards.

With your new device in hand, you could pay someone like us to set it up but, if we’re being honest, that’s a bit like paying a pilot to be your uber driver. Great work stories but a tad pricey for what you need.

However, there is an alternative route to take.

Buckle up with Base2

It’s time to take your seat in first class, sit back, relax and enjoy the ride while our new Autopilot workstation takes over.

The easiest, most efficient way to order new devices, they’ll arrive at your destination ready-to-go with minimal setup.

Empowering your business with more productivity and automatically saving you time and money.

Thanks to pre-loaded Office 365, a super simple process, and a pain-free setup – why travel any other way?

Take to the Skies with Base2’s Autopilot Workstation Build

The Autopilot build experience takes care of everything you need.

Most importantly, it sets up your Microsoft Outlook emails, signs into your OneDrive, and installs our Base2 remote monitoring agent – so if you need help, we’re right there with you.

Features:

  • Direct shipping from the supplier for faster turnaround
  • Login with your existing 365 email address (we’ve taken care of the rest on your Cloud account)
  • Automatically connects to the office wifi network
  • Logs in and sets up your pre-installed Office 365 apps

Requirements:

Take your staff onboarding to another level – contact us on the form below or speak to your Account Manager.

Drive Better Business Performance with Digital Productivity Tools for Your Business

Even before COVID-19 hit, many businesses were moving to digital communication platforms, online collaboration tools, and cloud storage solutions.

Here are some top tips and tricks that are handy for ramping up productivity in your business year-round, but are especially useful when working from home or away from the office.

If you missed out on our Productivity webinar, you can watch it On-Demand here.

Make It Easy with Microsoft Office 365, Teams & Sharepoint

When it comes to remote work, easy access to company applications like email, document folders, and contacts for both employees and clients is critical. So, how do you make it easy?

The more complicated a system is, the more people will complain, decreasing productivity.

That’s where Microsoft Office 365 comes in. Most of our clients are on 365, and that’s simply because it allows most of them to keep everything the same:

  • Use the same systems and licences
  • Keep everything in one place
  • Use what you already know
  • But, leverage tools to make remote work more efficient!

Communicate via Teams to save Time
Communication is time-consuming – phoning and emailing people to find out their availability is inefficient – so use the Teams application to speed up contact and reduce internal emails and phone time.

Teams also comes as a mobile application and allows you to host audio, video, and web meetings with employees and customers alike, and integrates seamlessly with Outlook.

The chat functionality allows you to set up smart channels like general chat, break time, and whereabouts to help you manage conversation and information flows within your business.

Share And Collaborate

Microsoft 365 allows you to put your business documents in the cloud and share them securely, both internally and externally, inviting team members and customers to join a team or collaborate on a document.

You have clear visibility over who is working on what and where, with no double entries and smooth syncing.

SharePoint helps tie the bundle of functionality together, allowing for files to be saved in the cloud in neatly organised document libraries, with helpful integrations and approvals. Emails can be sent and notifications posted in Teams as part of the workflow.

Secure Wherever You Are

With Microsoft 365, it is easy to manage and secure your business to run remotely, even with guest users, or if you need to use an alternative device.

When using the same systems on and off-site, everything is likely to be compliant, secure, and reliable, plus multi-factor authentication provides another level of assurance to protect your data and devices.

If your business is looking for digital productivity tools that:

  • Are easy to access
  • Provide robust security and reliability
  • Deliver cost savings
  • Increase productivity
  • Allow for effortless collaboration
  • Enhance business process
  • Improve communication
  • Allow for everything in one place
  • Let your team work with what they know

Then Microsoft Office 365, Teams, and SharePoint are the solutions for you.

Reach out to us for a free assessment of your productivity tools, and we’ll show you how to make the most of your time and drive better business performance. Plus, we are introducing free SharePoint and Teams set up for our business plan subscribers. Check out our pricing plan here

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