Category Archives: Managed IT

Beyond the antivirus – new security risks and how to avoid them

Evolving threats to online security – and how to keep your business safe

Cybersecurity isn’t just for big international corporations – your small New Zealand business could also be targeted by online scammers or affected by a data breach. As data moves into the cloud, more people work remotely, and security threats grow increasingly sophisticated, small-to-medium businesses must take cybersecurity seriously. Renewing your antivirus software and having a really good password is no longer enough.

The cybersecurity battle is fought on two fronts – internal and external. Maintaining your internal security means preventing data leaks, both unintentional and malicious. As phishing attacks and malware become more sophisticated, you also need software designed to deal with modern online warfare – scammers are now so smart they even fool the experts.

More ways to work, more ways to leak

Modern business technology makes it easy to share information and access data from anywhere – almost too easy. If you have people working from home, using multiple devices to log in to work software, and saving information in the cloud, you increase the risk of your data falling into the wrong hands.

Even if you’re a small business, you probably have data you don’t want getting out – email lists with confidential customer details, salary information, financial records, new product designs. Often, leaked data is the result of simple staff error rather than malicious intent. Think, attaching the wrong document to an email, or leaving a laptop unlocked in public. Deliberate breaches do happen, but they’re less common.

Whether it’s a simple mistake or a malicious breach, losing your business data is a big deal. If the wrong file gets out you could expose your customers to significant risk or lose proprietary data – and your reputation will take a hit either way.

Outside threats

If an internal leak is like losing your wallet in the street, an external threat is like being mugged. If a scammer does gain access to your internal systems, your accounts could be drained, data leaked, identities stolen – it’s not something to take lightly.

Phishing emails, which try to get you to click an unsafe link or open a document to introduce malware into your system, used to be fairly easy to spot. Dodgy grammar, countless free iPhones, NSFW promises – you didn’t have to be an expert to see that something was up. Now, online scammers have developed far more sophisticated methods that can get past experts, standard security software, and your staff.

Phishing emails may now replicate a message from a known source down to the last detail, making it more likely for you or your staff to click. They can get past your security software by sending safe links, then switching the content when the email has passed your security system – making the receiver think it’s safe. They may hack into your system and take over the account of a staff member to access business data.

New threats, new solutions

If it all sounds a bit alarming, there are solutions out there. Realistically, you may not be able to prevent every single leak or outside threat, but you can lower the risks to your business. 

Modern security software has evolved to meet new threats, with some seriously smart technology. Microsoft 365 Business Premium, for example, offers a range of clever, built-in protections against internal leaks and external threats.

Here’s how:

Software solutions for human mistakes

Human error is, well, human. It’s going to happen as long as you have staff working with data and sharing information. But with Office 365’s built-in safeguards, you can prevent most inadvertent data loss.

If a staff member is about to send an email containing sensitive data – credit card details or customer information – the software triggers a double-check warning. If the info is going to the right person, no harm done. If it’s not, you’ve avoided a potentially costly mistake.

Your data can be encrypted with a single click, and you can even prevent people from forwarding, copying, or printing confidential emails and documents. With the archiving feature, you retain key data and access to emails after staff leave – preventing the loss of key business information that may have been managed by a single person.

Of course, the software can’t necessarily prevent theft or deliberate leaks – people can always get around security protections if they’re really determined – but it can stop silly mistakes from harming your company.

Outside risks, internal safeguards

External threats are a different story, but Office 365 can help there too. Advanced multi-factor authentication makes it far harder for outsiders to log in to your systems – you can make access easy in your building, but require staff to sign in when they’re at home. You can block entire countries, so any attempts to access from outside your home base are easily identified.

Because phishing scams are now harder to spot, the software does it for you. Safe-links software scans links contained in emails twice – once when the email is received, and again when the email is opened. If the link changes after it gets past the first barrier, you’ll get a warning. Similarly, attachments are scanned and flagged automatically. Unsafe attachments go straight to spam before you even see them.

AI also plays a role. The software watches and learns how individuals in your organisation communicate. If a team member has a sudden string of unusual emails or other communications, the software will flag it as suspicious, and you can work out whether the account has been taken over by a hacker.

Setting up with the right security

Modern tech is all very well, but if you’re not an expert, it can seem overwhelming. How do you identify security risks and loopholes? How do you know you’ve got the right safeguards in place? How do you make sure every device on your network is secure?  

That’s where Base2 comes in. Together with Ingram Micro, we’re making sure our customers have access to the best possible cybersecurity protection – without confusion, hassle, or wasted time. Although all our customers already have cybersecurity plans in place, online threats are always evolving, so reviewing your systems is a smart idea. Using the sophisticated security features built into Microsoft 365 Business and Premium plans, we can upgrade your system to prevent outside threats and internal breaches – so you can get on running your business.

If your business needs advanced protection from new threats, get in touch for a chat about our new Business & Premium Managed IT plans.

Want to know more? Get in touch with the Base2 team for help.

Making WFH BAU

Make it easy with the right software, hardware, and support

A note from our service delivery manager Mitchell Wright on learnings from Covid-19 and working remotely.

The COVID-19 lockdown saw all kinds of people working from home – with mixed results. Those who were already set up with the tech they needed found it a relatively smooth transition, while others found themselves lugging workstations home and struggling to use remote-working apps. Although restrictions have eased and offices are slowly reopening, the lockdown proved what some already knew – the ability to work remotely is essential in the modern workplace.

At Base2, mobility and remote access have always been available, but COVID-19 forced us to put our tech to the test. Thanks to our comprehensive remote-access toolset, we were able to meet with colleagues and clients, access all files and data, use our phone systems and workflow software, and communicate with co-workers throughout the day – all without leaving our respective houses.

Although it’s looking like we will be able to return to the office soon, we’re not in a rush to get back to our old work habits. In fact, they might just change for good. Working from home and remote client visits save time and money spent on travel – not to mention reducing traffic volumes and emissions. Being able to work anywhere also gives our staff more flexibility to meet family commitments and balance work with home life. It’s a modern approach to business – not 9-5 in the office, but whenever and wherever as long as the work gets done.

Here’s what we’ve learned about working from home – and how to make it work for you:

Remote productivity – the tools and tech you need

Without the right technology, working from home can be an exercise in frustration and inefficiency. If your team doesn’t have access to the tools used in the office, productivity will be affected, and any travel-time savings will be lost.

Fortunately, with cloud-based storage and remote access, you can set your team up to work from home efficiently. Access to file storage, monitoring and management systems, ticketing and time tracking, meetings and collaboration through chat programs and video, even office phone systems can be used from home with a hosted VoIP platform. Some of our clients have taken their phone systems home with them – literally – plugging office handsets into home routers and taking calls as usual.

The Base2 team was well set up from the start, with all of our apps based in the cloud – phones, files, remote monitoring and management, and our job ticketing system. Our team could access all these systems through mobile devices, work laptops or home computers.

No-contact collaboration

Solo work from home is easy, but there’s a perception that being face-to-face is better for communication and collaborative work. Base2, and many of our clients, found that this is not necessarily accurate.

Before and during the lockdown, we saw a huge spike in the use of Microsoft Teams. Our engineering team was able to get most of our clients up and running with the software, so they could benefit from communication and collaboration tools while working remotely.  

The Base2 team was no different. We used MS Teams to keep in near-constant contact from home. We used the chat function to keep in touch throughout the day, asking questions about jobs, discussing issues, and even checking in on staff wellbeing with daily health questions, which helped us feel connected at a challenging time. For face-to-face communication, meetings with staff and clients were run through the Teams video platform. This software provides a secure way to run meetings with up to 250 people at a time – essential when in-person conversations were impossible.

Hardware, software, and support 

Software systems tend to be the focus when it comes to working from home – but hardware is just as important. If you’re working on an underpowered or out-of-date laptop, for example, you won’t be able to make the most of your software applications. On the other hand, if you don’t have the software set up and ready to go, there’s no point in having the latest hardware.

Every business has different tech needs – some just need internet access and a couple of simple online workflow applications, while others need more complex set-ups with headsets and multiple screens. It’s about giving your team the right tech for their work and keeping it up to date as well. If you don’t update software and hardware regularly, you can miss out on new features and security enhancements.

It’s also about practicality – large desktop set-ups with multiple screens, plus plug-in keyboards and other accessories, aren’t easy to transport if you’re switching to remote work or mixing home and office work. Small, portable laptops are designed for mobility. Of course, super-compact set-ups don’t work for everyone – it’s important to balance flexibility and mobility with your specific business needs.

Features and future-proofing

If you’re switching to a work-from-home approach or mixing remote work with time in the office, you might need to upgrade your tech. Small, sleek laptops are the obvious choice, as they’re easy to transport and use anywhere. During the lockdown, our clients with complex workstations were the ones who found it most difficult to work remotely. If you’re shifting to part-time work from home, it’s simply not practical to have staff moving back and forth with desktop computers and accessories.

However, when you’re looking at laptop options, you need to make sure that small and portable doesn’t lead to reduced work capacity. Most smaller devices now have fewer USB or USBC ports available, making it difficult if you need to connect accessories or extra monitors. Docking stations or port replicators can solve this problem. You also need to ensure that you have the processing power to cope with your work – 16GB of RAM is standard for our engineering team, but different types of work have different requirements.

Reassess and upgrade

Although the lockdown is over, reassessing and upgrading your tech means that you’ll be set up to benefit from remote work, even when things get back to normal. Mobility is no longer a bonus extra, it’s an essential feature of the modern workplace.

And, with help from Base2, there’s no better time to upgrade your hardware. HP is offering cashback on selected HP laptops, so you can set your team up for WFH success without overspending. We’ll also help you set up the apps and systems you need to make remote work simple and efficient.

Need to upgrade your remote-work tool-set? Get in touch with your requirements, let our team handle it.

Journey to the Cloud: A Brighter Future (Act 5)

Our number one priority is our clients. So, we’ve made the most significant change in our 11 year history – moving on from our private infrastructure and taking our business to the cloud.

There are no more server farms, and our datacentre is a thing of the past.  

Instead, we’re in the cloud, and Microsoft Azure, the biggest and best of the cloud providers, is our partner on this journey to the future. 

A journey that continues with the same vision as when we started – helping businesses achieve their goals. 

So, while a lot has changed, a lot has stayed the same.  

We still provide a reliable, secure hosting platform for our clients – it’s now faster, simpler and without limits. 

Innovation at scale  

Saying goodbye to the infrastructure we’d lovingly built, upgraded and maintained for so many years was hard.  

But we soon got over it. Hosting our clients’ businesses without any hardware requirements is a dream – no more server maintenance or updates. Our clients can get on with innovating and achieving their goals.  

And, with us saving a considerable amount of time and cost, we can focus on supporting our clients’ innovation instead of our infrastructure. 

Overall, partnering with Azure unlocks the potential for mid-sized New Zealand businesses to innovate, grow, and keep pace with global competitors in a local environment.   

They can be more responsive, less affected by current events, flexible and able to achieve remote working with ease. 

And, with the right experience and expertise, deploying your business to the cloud doesn’t have to be complicated. 

Having been there and done that, we’re ideally placed to help other businesses make the jump. 

The icing on the cake is there is no migration fee. We believe so strongly in the benefits of businesses being in the cloud, that if you have servers on-site, we can help you migrate to Azure’s cloud platform, on us. 

Accessibility anywhere 

Once businesses are on the cloud, the possibilities are limitless. 

Systems don’t need to be tied to physical locations and neither do staff.  

Your business can choose how it wants to operate to best serve its customers and staff, without being limited by IT constraints.   

Business and work happens everywhere, and with the cloud, you can be there too. 

One of our clients had their private infrastructure situated at multiple locations across New Zealand, running their own servers and application software. 

Taking them to the cloud has been a gamechanger. With everything hosted on Azure, their data and applications sync in real time and are accessible anywhere. 

Their whole system can be accessed through a web browser and shifting away from physical hardware means they now get economies of scale as their business grows.  

Challenges with data accessibility, sovereignty and reporting are also minimised, and management now has transparency of the business’s data.  

The flexibility and simplicity of the cloud give businesses greater resiliency – being better prepared for situations like now – and opens up a world of opportunity. 

In short, you can achieve more, with superior speed and efficiency, more cost-effectively and securely. 

Join us in the cloud 

The cloud is the future, and there will be a divide between businesses that embrace it, and all it can offer, now, and those that try and persevere with the past. 

Base 2 used to be a reactive business – dealing with issues when things went wrong. 

Now, hosting our business on Microsoft Azure frees up our team and gives us the power to proactively support our clients by improving performance, reducing cost, and helping them seize opportunities.  

And that’s why we feel Base 2 is best positioned to support New Zealand businesses that seek innovation and growth to reach their goals.  

The cloud has transformed Base 2, and now we’re doing the same for other businesses – find out more about our free Azure cloud migration

Cloud Journey- start from the beginning

If you know your business could benefit from moving to a cloud infrastructure, Base 2 is for a limited time offering free migration to Azure. Find out more by getting in touch.

Journey to the Cloud: Azure & Our Clients (Act 4)

Microsoft Azure ticked all the boxes we were looking for in a cloud provider and more. 

With its reliability, security and pricing options setting it apart from everyone else, we made the jump. Base 2 was now in the cloud. 

The results were impressive, dramatically changing the way we do business and support our clients.  

Moving to Azure has made everything faster, easier and simpler. We’ve never been able to solve support tickets like we can now – in certain instances we discovered a 700% increase!  

And, now that we’re enjoying the advantages of being in the cloud, our clients are seeing the benefits as well – allowing them also to reach for the clouds and achieve their goals.  

Reliability 

When we started 11 years ago, businesses were struggling with the stability and reliability of their systems. 

Throughout our journey, a key focus has been ensuring we were providing a consistent, stable platform and reliable, managed service for our clients to host their data, applications and storage. 

That is why we invested in the best equipment and software for our data centre and, with our move to the cloud, why we chose Azure to host our clients’ businesses.   

Azure has global scale, using data centres all over the world, enabling data to be backed up in more than one geographic location and resources to be delivered from specific locations as needed. Overall, providing greater reliability than a single data centre could. 

It also reduces the risk for our clients. 

Running their businesses on Azure minimises P1 (major) incidents such as server failures and interruption issues, as well as hardware-related outages – power, internet or building outages. 

Microsoft handles these issues for our clients, and with their massive redundancy and thousands of dedicated support staff, any downtime is minuscule. 

It’s no wonder that industries like financial services, manufacturing, utilities, health and medical, retail, and governments rely on Azure’s cloud platform. 

Not to mention, Azure’s security is second to none. So, we felt completely safe putting our clients’ data and business systems in the hands of the best in the world.  

So, if businesses have specific challenges, Base 2 can provide the security and trust that they need for their critical systems. 

For example, one of our clients provides medical refrigerators and freezers with built-in temperature monitoring. Their monitoring software must always be online because if the temperature in their refrigerators drops below a certain point, expensive medicines must be thrown out.  

Another client, who is in the construction industry, builds homes from scratch. There are a vast number of items that need to be ordered and managed to build a house. The software they use to do this is proprietary and needs to be set up and managed in a specific way. We were able to take their application, set it up in Azure, remove the local hosting issues and make it accessible from anywhere – even on-site via 4G. 

Performance 

Reliability and reducing risk for clients was only step one. 

Our clients were doing some pretty cool stuff and looking to incorporate better and more cutting-edge technology into their business. 

This meant they needed a high-performance platform that would remove their limits. 

And Azure definitely delivers. 

Microsoft is continuously pouring money and resources into their datacentres and software so that Azure stays ahead of the pack. Such ongoing investment would be extremely costly for a single datacentre to maintain.  

Giving our clients the benefit of large infrastructure with fraction of the costs, allowing them to scale their systems and businesses easily. 

By taking advantage of Azure’s latest software and hardware, our clients’ applications run faster and better than ever.  

And, without the distraction of service issues, Base 2 can play an active, pre-emptive and strategic role with our clients. 

In short, Azure is the ideal solution to help us fulfil our vision of helping businesses achieve their goals  

Moving our clients to the cloud 

Base 2’s core mission has always been to ensure that our clients’ business goals remain their top priority. ​ 

Our partnership with Microsoft Azure enables us to provide the reliability, performance and stability our clients need to grow and thrive. 

We’re continuing to support them every step of the way, and now we’re able to do it even better than before. (Act 5)

Cloud Journey- start from the beginning

Start your Cloud Journey with us. Your business may qualify for complimentary cloud migration, book a chat with Base 2 to discover your own Cloud Journey.

Journey to the Cloud: Azure and Base 2 (Act 3)

Our private infrastructure had served us well, but it was time to say goodbye to our server farms and embrace the cloud. 

Recent improvements in internet speed due to fibre optic deep-sea cables made cloud infrastructures the ideal choice for our data storage and management.​ 

Allowing us to continue to support our clients to achieve their goals right now and way into the future. 

The next step was to choose a cloud provider. A provider we could rely on and trust with our clients’ data and business systems. 

And, there were a few to choose from.

Since we started Base 2, lots of companies had made the leap to the cloud and were providing platforms for businesses to host their storage, software, networking and servers. 

These cloud providers include some of the biggest companies in the world – Google, Amazon, Microsoft, and Alibaba.  

To choose a provider, we assessed each option against what our clients wanted from their hosting solution. 

It must be consistent, stable and reliable. The platform has to be secure, and the costs of the solution predictable. 

Microsoft Azure 

Using that criteria, one provider shone above the rest – Microsoft’s cloud computing platform, Azure. 

Firstly, Microsoft spends over USD 1 billion annually on cybersecurity and R&D, making it the most reliable cloud provider among its competitors. So, there’s no surprise that 95% of Fortune 500 companies are using Azure! 

One of the reasons we built our own data centre when Base 2 started was so we could better manage and control the security of our client’s data. It meant we can deliver a service that we’re proud of 

Therefore, in moving from private to public infrastructure, we needed to be able to trust that whichever cloud provider was hosting our clients’ businesses was as invested in security as we were.  

Once again, Microsoft stood out – analysing 6.5 trillion threats daily and with a team of over 3,500 experts ready to support their customers.  

Finally, their transparent and competitive pricing models and options enabled us to provide predictable costs to our clients. 

Also, Azure matching the price of other cloud providers’ comparable services, and us only paying for the resources we used, meant we knew we could provide our clients with the most cost-effective solutions for their businesses. Better value instead? Sung in harmony with other apps in Microsoft eco-system (teams, One Drive, Office) 

To top it off, Azure has free built-in services and tools that allow us to optimise resources, compare cots, and ultimately save money for both our business and our clients. 

Supporting our business 

In the end, Microsoft Azure was a pretty easy choice, and we migrated our business to the cloud. 

The benefits were immediate. 

Everything is leaner, and within reach of a web browser – making access and management a breeze and our turnaround time much faster.   

Real time syncing takes the pain out of geolocational restrictions, and we now have geographic redundancy between Sydney and Melbourne as a backup. While high end intrusion protection systems keep all the data we host safe and secure. 

There is no long a need to travel across NZ to be on site to determine issues.

For our team, the whole support process is super quick because Azure drastically minimises the amount of time stolen away in management and troubleshooting. 

Issues can be resolved remotely and are no longer P1 (major) infrastructure related. Support tickets now are majorly related to applications, databases or storage.  

Spending less time on server related issues means our team can respond and solve client problems in only 20 minutes. 700% faster than when we were operating our old infrastructure!  

Supporting our clients 

With Microsoft Azure powering Base 2, occasional server failures and hardware issues, such as power and internet outages, are a thing of the past.  

We now have a reliable, secure cloud platform to grow our business and support our clients in growing theirs. 

And, what’s even better, Azure doesn’t only provide benefits to our business, it’s also a gamechanger for our clients. (Act 4)

Cloud Journey- start from the beginning

If you know your business could benefit from moving to a cloud infrastructure, Base 2 is for a limited time offering free migration to Azure. Find out more by getting in touch.

Journey to the Cloud: Time for a Change (Act 2)

We started with a vision to help businesses achieve their goals. 

And, before long, our business was booming.  

As more clients came on board, our server farm grew to a peak of 200 virtual servers hosted in our data centre.  

All the while, our team focused on supporting and providing all our clients stable, secure solutions at a predictable cost. 

Everything was going well. However, as we continued to grow, a few cracks were starting to show. 

This was happening industry wide and businesses, like ours, were finding the infrastructure they’d built to support their clients, which had been state of the art at the time, was starting to show their age.  

Technology was changing. Our clients’ businesses were changing.  

And, to continue to fulfil our vision, we were determined to keep pace and innovate. 

Old fashioned infrastructure 

When we started 11 years ago, having our own private data centre made sense. 

Other options, such as the cloud, were too expensive and unproven while using someone else’s physical infrastructure didn’t provide the security or reliability we wanted for our clients’ data. 

However, operating a data centre is pretty involved! 

You need servers, networking paths, software, air conditioning and power for it to run, along with built-in redundancy, backups, and more. 

Suffice to say; it is all pretty costly just to keep it maintained.  

Then, add support tickets and P1 (major) incidents which needed the team to spend time dealing with, and the costs were starting to add up. 

Looking at our bottom line, we realised this was not how we wanted to operate. We didn’t want to be in fight or flight mode – we wanted to thrive.  

And, our business needed to be stable because our clients were relying on us to provide a reliable, consistent platform to host their data and business systems. 

Downtime and data overloads 

While we were grappling with the cost of our infrastructure, we were also aware of our clients’ goals.  

They wanted to grow, and incorporating more, and more powerful, technology into their businesses were a crucial part of this. 

Unfortunately, our older infrastructure was struggling to host what our clients needed it to.  

Making matters worse, as anyone that’s dealt with hosting would know, if there was a data overload, it would affect multiple clients – slowing down the performance of their systems. A compounding effect that was an issue for the whole industry.  

This led to downtime and not a great experience for our customers – both of which needed our team to spend time sorting out.   

Things were good when they were good, but that wasn’t good enough for us. We wanted to deliver a great experience on rare occasions that things went wrong. 

Sitting back and looking at everything, we realised we had to look beyond the capability of what we’d built. We had to find a new solution – one which would remove the limits from both us and our clients’ businesses. 

Welcome to the cloud 

Fortunately, a few important things had happened since we last searched for a solution. 

Technology had improved – enabling faster internet and wide area network delivery speeds, while data throughput had increased its efficiency. 

Fibre was rolled out throughout the country, and there had been an increase in capacity and density of the main internet cable that connects New Zealand and Australia. 

These improvements meant that servers based in Australia were now an option. Servers run by the likes of Google, Amazon, Microsoft, and Alibaba. 

The reasons that had stopped us going with a cloud solution initially – cost, speed, and that it was new – didn’t apply any more.  

So, we pulled out our criteria (reliability, security, and predictable cost) and went searching for a cloud provider who would allow our business to help our clients achieve their goals now, and in years to come. (Act 3)

Cloud Journey- start from the beginning

If you know your business could benefit from moving to a cloud infrastructure, Base 2 is for a limited time offering free migration to Azure. Find out more by getting in touch.

Journey to the Cloud: The Beginning (Act 1)

11 years ago, interacting with tech support was horrific.  

Unfortunately, for some businesses, this still hasn’t changed. 

Companies were being let down by their technical systems and whoever was supporting them.  

It was really tough. Technology that had been implemented to make their business operate better and more efficiently was in fact causing the opposite. 

If their systems went down, there would be immense frustration trying to get it back up – on the phone to their IT crowd – while money was literally walking out the door. 

We wanted to solve this problem. Taking care of businesses’ IT needs, so they can thrive and focus on doing what they know best. 

So, we founded Base 2 with the vision of helping businesses achieve their goals. 

What businesses wanted 

Step one was to understand what our clients wanted to achieve – their goals and objectives. 

After listening to their past IT experiences and their business’s vision for the future, we realised there were three things they needed from their IT company to thrive. 

Firstly, they needed a stable, reliable, dependable, and consistent service. 

This meant systems and infrastructure that wouldn’t go down, and which they could rely on to run their business. 

And, on the rare occasion there was an issue, their technical support call would be answered in seconds – the problem dealt with then and there.  

Secondly, security was paramount as we’d be looking after their critical business systems and essential, confidential data. 

Finally, their IT costs had to be predictable. Managing cashflow is critical for a business and it’s a nasty surprise when there’s a large IT bill around the corner!  

With these in mind, we set out to develop a solution that would help our clients’ businesses. 

Enabling growth 

Step two was to build the infrastructure that would support what our clients wanted to do.  

We opened our own data centre in Auckland and built virtual server farms to host our clients’ data, systems and services. Our hosting was available globally, so we could even look after our clients using it further afield – such as in Papua New Guinea and Fiji. 

We also put in a highly redundant network with failover and 100Mb of dedicated internet (a lot at the time!) to support our growing customer base. 

The best equipment and software were selected – IBM and VMware, respectively – to manage and support our clients’ servers.  

We checked out the cloud but found it was still too new and expensive, at the time.  

Some local providers were building their infrastructure as well, but we wanted to set up our own, so that we could best look after and control the outcomes for our clients.  

With our server farms up and running, our clients had access to hosting services across a wide area network or secure internet connection.  

To support them, our dedicated team of specialists were onsite and on hand every single day.  

So, whenever clients had a problem, they spoke directly to us and had their issues resolved in real time.  

Sticking to the vision 

With each solution, we brought our clients closer to the things they cared about – their business priorities. 

It wasn’t long until we were hosting 150 to 200 virtual servers in our data centre. 

And, as more and more clients came on board and technology continued to evolve, there was a demand for more – more space, more speed, and greater security. 

All while maintaining consistency, stability and keeping costs predictable. 

Staying true to our vision, over the years, we kept our infrastructure updated and maintained, and our support team was always on hand for our clients. 

However, one day, it became clear that our ageing infrastructure was falling behind… (Act 2)

Cloud Journey- start from the beginning

If you know your business could benefit from moving to a cloud infrastructure, Base 2 is for a limited time offering free migration to Azure. Find out more by getting in touch.

Base 2 Software: Our New Offering with New Capabilities

The world of IT software can be a bit of a minefield, and figuring out who offers what, where and how isn’t always the easiest of tasks.

That’s why we’ve created Base 2 Software. Because for us, IT is more than just systems and processes, it’s about helping your business be the best it can be. 

What Base2 Software Services can do for you: 

Software Solutions and API development: We are fast to market, follow agile methodologies and offer tailor made software solutions, with early feedback and iterative development.

Solutions Architecture: We know the latest in technology inside out, so you can trust us to provide technical leadership with software that scales, and is future proof. 

Mobile App Development: We work across android, iOS and hybrid.

Business Analytics: We help you make the most of your company’s data.

Rapid Prototyping: We take your ideas and find a software solution to support them (fast!) 

Agile Project Management: We manage projects using an iterative approach, with clear and concise user stories, and customer feedback as soon as possible.

Software support and hosting: We provide continued support and maintenance of your existing systems, as well as offering customised hosting. 

Azure Best Practices: We implement solutions for Azure resources to ensure a scalable and cost-effective hosting environment. With the security to match.

The integrations and tools we use to do this:

  • Xero: Online accounting software
  • MYOB: Business management software
  • PowerBI: A data visualisation tool
  • Autotask: IT business management software provider
  • Viator: Tour and travel management online software
  • Zapier: Connects your apps and automate workflows
  • TradeMe: NZ’s most popular auction site
  • Microsoft Teams: The hub for team collaboration in Office 365

Book your free no-obligation consultation today to get started.

New Decade, New Horizons: Top 5 Technology Trends for 2020

The last 10 years have seen technological advancements explode into our everyday lives. We now live in a world led by digital. So, as we move into this new decade, we ask: what’s next? 

With capabilities that look to significantly transform the world of business, we take a look at the top 5 tech trends due to drive significant disruption in the coming years.

  1. Hyperautomation

Hyperautomation deals with the application of advanced technologies, including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans.

The key thing for businesses here is hyperautomation oftens relates in the creation of a digital twin of your organisation. From this, you’ll be able to visualise how functions, processes, and key performance indicators interact to drive value. Real time intelligence that leads to business opportunities. 

2. Edge Computing

More and more businesses are adopting Cloud Computing, and it is set to be the biggest technology trend of 2020. Edge Computing has solved one of the issues with cloud, as it can process data that needs time, even in remote locations.

Essentially, it can work with little or no internet services or connectivity. The even more exciting news is the jobs this is going to create for those in the tech industry. Definitely one to keep an eye on. 

3.Blockchain

Blockchain is a type of distributed ledger, an expanding chronologically ordered list of cryptographically signed, irrevocable transactional records shared by all participants in a network. 

Many think this is somehow related to cryptocurrencies, but they couldn’t be more wrong. Blockchain is a form of data can only be added. It has a level of security because one cannot change data and no one can take charge of the data because it is entirely consensus-driven. As the tech evolves with this one, so will the job around it.


4. Internet of Things (IoT)4.

Wi-Fi connectivity is due an upgrade – and here it comes! A number of newer tech trends are coming up, with even cars connecting to the internet for further facilities. 

Home Security. Fitness. You name it. IoT is making change by making the internet safer and more efficient. So look out for improved customer services, medical care, and a whole lot of potential.


5. AI Security

Emerging tech such as hyperautomation and autonomous automation offer incredible opportunities for businesses – they also create security threats in new potential areas of attack. 

From protecting AI-powered systems to anticipating bad use of AI by attackers, it is vital security teams are on top of this, addressing these challenges as they develop. 

Excited? You should be. The next wave of tech-wonderment is just around the corner.

All Hail the Humble Email Signature with Professional Office 365

The email signature can often be overlooked in business. When actually, it’s in our every working day as a digital representation of our professional selves, flying in and out of inboxes faster than you can say ‘Kind Regards’.

With this in mind, you want to have an email signature provider you can manage easily. One that provides consistent, well-branded signatures you can feel proud of.

Open your heart (and inbox) then to Signatures for Office 365. Why? We’re glad you asked:

Central management

The Office 365 signature editor tool and library of professional email signature templates is easy to navigate and offers high-quality email signatures added when sent from any device.

Ease-of-use

No specialist IT skills or installations needed. Professional Office 365 boasts a self-service web portal and an intuitive user interface. Easy as.

Simple and effective

After different signatures for different departments? Not a problem. You can also add social media links and marketing banners, and apply those updates instantly.

Super secure

Your email signatures integrate fully with your Office 365 Directory and never leave the Microsoft Cloud. Meaning your business can rest assured with complete security. 

Microsoft Certified support

If you do need any information, Microsoft are to hand with their nifty online knowledge base, video guides and dedicated support engineers.

Market-leading

Built by the best in email signature experts, Professional Office 365 Signatures are a cutting edge SaaS solution you can rely on. There is even an additional Signature Design Service available.


The best part? Base 2 utilize Exclaimer software to manage company wide email signatures from as little as $2 per user per month. To seal the deal and get a quote, drop one of our team a message today.

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