Your Business IT Partner

Moving on from Your Current Server in 4 Easy Steps

Congratulations! It’s a big step to move on from a relationship and saying goodbye to your current on-premise server isn’t easy.

From experience, we know it’s the right decision because you can (and will) do so much better.

Now what?

How do you effectively move on and ensure it’s a success with your new cloud server?

We’ve been involved in counselling many businesses through their private server breakups and helping them find the ideal cloud server. Here are our top four steps for moving on the right way.  

1. Reflect

It’s easy to feel like you want to get rid of everything and start from scratch.

However, not everything about your old server was bad.

In fact, there are a lot of things (applications and workloads, for example) you want to keep, which will work just as well, if not better, with your new server.

So, before you make any drastic decisions – breathe – then assess what you’ve got.

This will help you make a plan for what you will need to migrate to your new server, and where this migration should start.

2. Take the Plunge

Once you’ve found the perfect server match for you and your business, it can seem overwhelming on how to physically move all your stuff from your current server to your new one.

With the right help, it’s easy.

You’re not alone and, if you’re lucky enough to be paired up with Microsoft Azure, they have free, powerful tools to help you migrate everything across.

As part of our matchmaking service, we’ll also help you too. 

3. Work on Your Issues

Anyone starting a new relationship after recently having left someone is going to have some baggage.

It’s no different once you’re up and running with your new server.

If you want your new relationship to be effective and for the long haul, you’re going to need to work through some issues.

And it will be totally worth it when you do.

Sorting out your cloud resources will make sure you meet any compliance requirements and improve performance. Overall, this will increase your return on investment (and your happiness!).

4. Secure and Manage

You’re trusting your new cloud server with a lot of important information, so it’s supercritical that it’s secure.

It’s also vital that you’re managing its health. A cloud service like Azure has a number of built-in monitoring systems, so you have full visibility on what’s going on.

Looking after both of these areas is crucial for the long-term success of your new partnership, and is something you should get right, from the start.

We’re here to help

At Base2, we’re here to help you through the process of moving on and starting out with your new cloud server the right way.

Think of us as your counsellor and matchmaker in one – supporting you to find the right infrastructure solution for you and your business.

Let’s find your perfect match.

Top 5 Things to Look for in Your next Server

You’ve done it. You’ve dared to dream, and there might be a server out there for you. 

One that doesn’t drive you crazy, only works when it wants to, and often gives you a blank stare. 

If you’re ready to move on from your current on-premise servers, then it’s time to think about what you really want in your next server. 

Smart, funny, likes long walks on the beach? Maybe not. 

Intelligent, driven and wants a long term relationship? Definitely! 

And it’s important to get it right because it’s a serious commitment.  

So, what should you look for in your next server? 

Good with Money 

Your current IT infrastructure is likely costing you a bomb (notwithstanding it probably feels like it could explode at any moment!). 

Next time around, you don’t want a server that needs the sound of your credit card swiping to keep it running. 

Instead, you want to be paying for something that actually works as advertised and is easy to manage and scale cost-wise. 


No one likes a clingy significant other. You need some time to do what you want to do.   

Unfortunately, if you’re server is getting on, forget about it. Your time is not your own. Coupled with how slow and how many resources it consumes to do anything, it feels like everything just grinds to a halt around them. 

This time around, fewer resources taken up in server management would be a godsend. You’ll have your time back, and things will just run smoothly and efficiently. 

High Performance​ 

Ha! We won’t dwell on your status quo, but let’s just say it probably isn’t happening. 

So, you want a server that performs. Fast, powerful and can take whatever you throw at it. 

It’s time to replace your battered Toyota with a Ferrari. 

Full of Potential 

It’s frustrating when you’re being held back by your current infrastructure. 

You’ve invested in some pretty cool, hi-tech stuff (software applications for example) but they need a platform that will allow you to use them at their full potential. 

The future is where your company wants to be, and you need a server that’ll take you there.   

Strong & Secure 

Not the most exciting feature, but crucial all the same. 

You need to be able to rely on your server to protect the information it has access to, and there are potentially massive consequences if it can’t. 

It must also tick all the compliance boxes – from internal policies to international law. 

Finding Your Ideal Match 

How do you find this elusive, perfect IT match for your business? 

Look up because the cloud is the best place to start.  

Flexible, powerful, reliable, cost-effective – the list of benefits are a mile long. 

With the right support (like us!), it’s easy to take the good of your current IT setup, shoot it into the cloud, and enjoy a brand new, exciting long-term relationship with your new virtual server. 

We’re here to help 

At Base2, we’re here to help you through the process. Think of us as your counsellor and matchmaker in one – supporting you to find right the right infrastructure solution for you and your business.  

And, our Autopilot Workstation, we can help you & your new device take flight faster (and with a lot less admin!)

Let’s have a chat. 

Base2 Autopilot Instructions

Welcome to Base2’s Autopilot

Congratulations for choosing to fly with Base2’s Autopilot – the easiest way to get set up with your new device.

Follow the instructions below then sit back, relax, and enjoy the ride.

  1. Unbox your shiny new device
  2. Connect to a network – depending on your setup you will need to either connect the device to your:
    1. Dock
    1. Network cable
    1. Wifi (after powering on your device)
  3. Power it on if you haven’t already, and sign in with your business email account
  4. Follow the prompts, and you’ll be set up in no time!

Need help?

We’re right here with you. So, if you need assistance or have any questions, give us a call on 09 630 4095.

When You Know It’s Time to Break up with Your IT Infrastructure

There comes a time in a relationship when you know it’s time to move on. The honeymoon period is well in the rear-view mirror, and it just isn’t working anymore.

Things have changed. What was once fresh and new is now tired and dated.

Communication is stilted, poor or non-existent. Sometimes it’s like talking to a blank screen.

You feel like you’re going in different directions, and they’re holding you back.

You want to get out, see the world and experience new things, while they just want to sit on the couch and watch Netflix.

They break down often, leading to you trying to fix things, pleading, and cajoling them to move on. Things used to be so amazing. What happened?

It’s frustrating, exhausting and high maintenance.

Life’s too short to be stuck in a bad relationship. It’s time to move on.

Sound like you and your relationship with your current on-premise infrastructure?

It’s time to break up

As a business owner, you’re probably overdue for a review of your relationship with your private servers. Are you currently in a relationship with one of these?

Stuck in the Past Sam

I’m a blast from the past who just wants to party like its 1999! Swipe right if you have a big office and can dedicate looooots of ongoing support. Oh and my previous partners have said my performance isn’t up to scratch, but I don’t think so…

Once upon a time, on-premise IT infrastructure was cool. It was the latest and the greatest and who you wanted to be seen with.

However, it’s 2020 now, and your legacy (a nice name for old and outdated) infrastructure is showing its age.

It’s slow and struggling to keep up with the needs of your organisation.

And, frustratingly, there are some things it just cannot do.

Worst of all it’s accumulated a lot of baggage, which makes getting anything done difficult!

High Maintenance Harry

I’ve never figured out why my nickname is MIA, but it’s kinda cute. Might be slow to respond, but I always make time for someone who’s great at handling disasters. The only limit I’m good at hitting is the one on your credit card.

Downtime, once a rare occurrence, is becoming more and more common.

And being missing in action is costly, as is how much it costs every time it needs fixing.

You’re effectively trying to buy happiness with every swipe of your credit card – yours, theirs, the whole business – and it just isn’t working…

Ready for someone new?

While you’ve been worrying about your current relationship, you’ve probably been dreaming about what you’d love instead.

Imagine dating someone new.

Someone who’s intelligent, flexible, and driven – travelling the world and making things happen.

Their favourite colour is blue. Not the standard boring blue, but the beautiful bright blue of the sky.

Best of all, they’re perfect for you now – and long into the future.

It’s a match made in the clouds.

And will transform everything.

Well, dreams do come true, and there is an ideal match for you.

You just have to look up.

Ask out Azure

I’ve been told I’m intelligent, flexible and driven. But I just love getting out and experiencing the world. And there’s nothing better than cruising through the clouds with a fellow globetrotter. Looking for a long term relationship.

It’s time for a mutually beneficial relationship that elevates your business to do more.

After all those years, Base2 has also moved on to greener pastures. We’ve created a story for our journey to the Cloud, and how it benefitted us and our customers.

And you won’t have to put up with the things you did with your old server.

Microsoft Azure makes it easy to migrate everything you currently do – software, virtual desktops, web apps, databases, SAP, and DevTest environments – to the cloud.

Giving you the freedom, flexibility, and stability you’re always desired.

It’s the best of what you had (without the bad stuff) with so much more.

We’re here to help

Breaking up is never easy, and neither is finding the perfect match.

Your current infrastructure has served you well, but its limitations mean it is time to move on.

At Base2, we’re here to help you through the process. Think of us as your counsellor and matchmaker in one – supporting you to find right the right infrastructure solution for you and your business.

Let’s have a chat.

Fly First Class with Base2’s New Autopilot Workstation Build

Before aeroplanes, travel took a long time and was a bit annoying.

A bit like getting new devices set up.

Whenever a new staff member starts, it’s a long winding journey with a series of unexciting stops – software installation, antivirus, user profiles, passwords, email accounts.

And that’s once you’ve got the device.

Sometimes you can wait a week or two before your shiny new laptop turns up. What’s your new person supposed to do then? Pen, paper and snail mail? Now, that’s really going backwards.

With your new device in hand, you could pay someone like us to set it up but, if we’re being honest, that’s a bit like paying a pilot to be your uber driver. Great work stories but a tad pricey for what you need.

However, there is an alternative route to take.

Buckle up with Base2

It’s time to take your seat in first class, sit back, relax and enjoy the ride while our new Autopilot workstation takes over.

The easiest, most efficient way to order new devices, they’ll arrive at your destination ready-to-go with minimal setup.

Empowering your business with more productivity and automatically saving you time and money.

Thanks to pre-loaded Office 365, a super simple process, and a pain-free setup – why travel any other way?

Take to the Skies with Base2’s Autopilot Workstation Build

The Autopilot build experience takes care of everything you need.

Most importantly, it sets up your Microsoft Outlook emails, signs into your OneDrive, and installs our Base2 remote monitoring agent – so if you need help, we’re right there with you.


  • Direct shipping from the supplier for faster turnaround
  • Login with your existing 365 email address (we’ve taken care of the rest on your Cloud account)
  • Automatically connects to the office wifi network
  • Logs in and sets up your pre-installed Office 365 apps


Take your staff onboarding to another level – contact us on the form below or speak to your Account Manager.

Drive Better Business Performance with Digital Productivity Tools for Your Business

Even before COVID-19 hit, many businesses were moving to digital communication platforms, online collaboration tools, and cloud storage solutions.

Here are some top tips and tricks that are handy for ramping up productivity in your business year-round, but are especially useful when working from home or away from the office.

If you missed out on our Productivity webinar, you can watch it On-Demand here.

Make It Easy with Microsoft Office 365, Teams & Sharepoint

When it comes to remote work, easy access to company applications like email, document folders, and contacts for both employees and clients is critical. So, how do you make it easy?

The more complicated a system is, the more people will complain, decreasing productivity.

That’s where Microsoft Office 365 comes in. Most of our clients are on 365, and that’s simply because it allows most of them to keep everything the same:

  • Use the same systems and licences
  • Keep everything in one place
  • Use what you already know
  • But, leverage tools to make remote work more efficient!

Communicate via Teams to save Time
Communication is time-consuming – phoning and emailing people to find out their availability is inefficient – so use the Teams application to speed up contact and reduce internal emails and phone time.

Teams also comes as a mobile application and allows you to host audio, video, and web meetings with employees and customers alike, and integrates seamlessly with Outlook.

The chat functionality allows you to set up smart channels like general chat, break time, and whereabouts to help you manage conversation and information flows within your business.

Share And Collaborate

Microsoft 365 allows you to put your business documents in the cloud and share them securely, both internally and externally, inviting team members and customers to join a team or collaborate on a document.

You have clear visibility over who is working on what and where, with no double entries and smooth syncing.

SharePoint helps tie the bundle of functionality together, allowing for files to be saved in the cloud in neatly organised document libraries, with helpful integrations and approvals. Emails can be sent and notifications posted in Teams as part of the workflow.

Secure Wherever You Are

With Microsoft 365, it is easy to manage and secure your business to run remotely, even with guest users, or if you need to use an alternative device.

When using the same systems on and off-site, everything is likely to be compliant, secure, and reliable, plus multi-factor authentication provides another level of assurance to protect your data and devices.

If your business is looking for digital productivity tools that:

  • Are easy to access
  • Provide robust security and reliability
  • Deliver cost savings
  • Increase productivity
  • Allow for effortless collaboration
  • Enhance business process
  • Improve communication
  • Allow for everything in one place
  • Let your team work with what they know

Then Microsoft Office 365, Teams, and SharePoint are the solutions for you.

Reach out to us for a free assessment of your productivity tools, and we’ll show you how to make the most of your time and drive better business performance. Plus, we are introducing free SharePoint and Teams set up for our business plan subscribers. Check out our pricing plan here

What’s slowing your team down?

How the right tools can help your team to get up to speed and do more

Having the right tools makes everyday jobs, workflow and collaboration a lot easier.

Productivity in the workplace used to be judged by hours spent in the office – now, it’s about staying connected and getting the work done no matter where you are. In the modern workplace, sophisticated software, cloud-based data storage and portable devices mean that people can do almost everything remotely.

But, unless your workplace has the right software solutions and devices available, barriers to productivity remain. Many offices and other workplaces rely on a patchwork of different systems and processes, which makes for a less efficient workflow. Relying on email can lead to slow, inefficient communication, working remotely without the right tools can result in a lack of collaboration, documentation can be difficult to control, and security issues can arise when work is stored in the cloud. These problems can add up to slower processes and lags in work being completed. 

Of course, with the right tools, workflow processes can be streamlined, and improved productivity will follow. Video and text-based chat systems can enhance communication, shared drives and documents boost collaboration, and security risks can be managed with sophisticated software. It’s about prioritising productivity and making sure you’re set up for success.  

Here’s how:

Effective communication, productive people

Change the way your business communicate & unlock information Silos

Two decades ago, email was a communication game-changer – now, it’s far from the most efficient way to communicate in the workplace. Rather than sending messages that may languish in an inbox for weeks, chat programs and video calls offer instant answers and accessible records.

Chat programs like Slack and Microsoft Teams let you set up groups based around specific projects or work teams. That way, messages are shared with the whole group by default – and queries can be answered by whoever is available. Chat logs are stored and searchable, so any group member can search for previous messages if they need information. Having most project communication through chat means that nobody misses out on key information by being left off an email chain or missing a reply – and it prevents vital knowledge being siloed in one or two email inboxes.

When teams need to share big ideas and insights, video calling and conferencing are ideal – bridging the gap between messaging and in-person meetings.

Join us on our FREE Productivity webinar on Thursday 18th August.

Collaborate, share, create

A Productivity tool-belt designed for your business

Collaboration is an essential part of most modern workplaces, but it’s often limited to in-person meetings or slow, asynchronous work on shared documents. Working this way can hamper effective collaboration, especially if you have teams working remotely.

When multiple people are working on a project, there’s inevitably a lot of back-and-forth involved. One person makes changes, saves a document, sends it to another person, then that person makes comments, which then need to be incorporated into the work. When you add in a day or more of wait-time between changes and updates, it adds up to sluggish workflow and frustrating delays.

Along with video calling and chat, working in the cloud allows for instant collaboration on shared work. Every member of a team can access the same documents, make and view changes, and share with clients or other teams. It’s far more effective and transparent – particularly for work with multiple stakeholders and lots of fiddly details.

Taking control of documentation

Command your documents and files with ease

When you have multiple people working on the same documents, version control is an ever-present issue. Even if you have set protocols for file naming and saving, it can be difficult to work out which document is the latest version without a lot of checking, comparing, and renaming. Each process may be small on its own, but they can add up to a lot of wasted time and reduced productivity – not to mention embarrassing errors if the wrong version is sent to the client. 

When all your work is saved to the cloud, version control becomes far less complicated. Team members never have to save to their local drive or search different folders for work – it’s all saved in one place. Depending on your workplace protocols, you can save all versions of a document for easy retrieval, or simply update a master version with the latest changes. Because all authorised members of a team can see all the relevant files, there’s far less hunting for updated copies or feedback – and with all changes recorded under team member logins, you always know who has done what.

High-tech security that doesn’t impact on workflow  

Keep your business data safe and protect against outside threat

Data breaches and security may not seem related to productivity, but they can be a time-suck for your people – and if your work is increasingly remote and cloud-based, breaches are not unlikely.

Protecting your proprietary data and customer information is essential, but it needs to be balanced with making processes easy on your people. Complex security systems can be heavy and frustrating, slowing your team members down – particularly if they’re trying to work remotely. But it doesn’t have to be that way – with features like Conditional Access and Multi-factor Authentication, you can keep your information secure without impacting productivity.

Multi-factor authentication makes the log-in process more secure, by sending a code through SMS or email that needs to be entered after the user’s password. When your people are using multiple devices and working in a range of locations, this feature is a simple way to beef up your security without slowing them down.

Conditional access restricts access to your systems based on the country the user is in. If anyone outside your chosen area tries to log in, they’ll be blocked -preventing potential data breaches. Of course, if your team travels overseas you can temporarily adjust your settings to include other countries.  

Security is about giving your team the tools to get their work done, wherever they are. With the right system, your people will be able to log-in and access the programs and information they need in seconds, without compromising your security. 

Boosting productivity with the right software solutions

All workflow software is not created equal – you might think you have a great system in place, but if you’re still having issues with slow processes, there could be a better way.

Office 365, Teams, Slack, Sharepoint, OneDrive, Advanced Threat Protection – all of the above or just a few – the right programs for your workplace depend on what you do, and how you manage your workflow. At Base2, we start by finding your productivity pain points and then pick the best solutions for your business.

In some cases, it can also be about unlocking the potential of the software you already have in place. Many of our current clients have software that can serve their needs, but they aren’t using all the available features – if this is you, a little help from the Base2 team could go a long way towards resolving any productivity problems, without the need to invest in new systems.

Looking for ways to boost productivity in your workplace? Check out our Productivity webinar to learn tips and tricks that could transform the way you work.

Making it easier for you to get the right IT

We’re reshaping the way we offer services – here’s why

At Base2, IT has always been the core of our business – these days, it’s a core element of our clients’ businesses as well. IT services are no longer a necessary but begrudging cost of doing business, they’re mission-critical, driving communication, remote work, data management, security, collaboration and more.  

Because the role of IT in business has changed so much since we started, we’re changing too. We’re radically reshaping the way we offer services and engage with our clients, to make it easier for you to get the services you need – and understand exactly what you’re paying for.  

Instead of offering a vast range of separate services, we’ve streamlined our service offerings into three simple plans. Each includes a raft of services to suit your business – from the basic to the complex, depending on what you do, how many people you employ, and your goals for the future. Pricing is set at a single cost per person, so you can start budgeting for your IT as a fixed monthly cost, rather than a fluctuating expense. 

It’s about giving you the tools to push your business forward, without spending too much time thinking about the gritty details.  

Here’s how our new plans will look:  

Essentials – supporting small business growth 

No matter how small your business, you need a base level of IT services and support to offer your clients the best possible service. No matter the size of your business, you do not want to be struggling with inadequate IT, lack of support, or slow workflow processes.  

The Essentials pack lets you get on with it, giving you and your team the tools to communicate effectively and put strong workflow processes in place from the beginning. If you’re working from home or moving between temporary office spaces, the ability to access data and work from multiple devices is a game-changer, saving you and your team vital time.  

Even better, Essentials gives you access to remote IT support from our experts – so any IT problems are resolved ASAP, and you can focus on your business. Easy.   

Business – advanced support and security services  

When your business needs get more complex, you may not need more software, but you will need more hands-on support and advanced services. Our Business plan is designed to offer flexible, tailored services for small-to-medium businesses, whatever you do.  

You get the standard communication and collaboration tools to set your team up for success, with additional advanced features like security and data protection. These come in handy as you grow your client list – you need to keep that key data secure and avoid embarrassing, expensive breaches at all costs. You’ll also get valuable insight into your technology use in the form of yearly reviews and reports – knowing exactly how you’re using your IT services helps you manage your expectations for the next year.  

On top of that, you get on-site support, after-hours service, hands-on help –whatever you need to keep your IT services up and running effectively.  

Premium – strategic insight to help you level up  

High-level business requires high-level IT services. If your business is growing rapidly – or you’re on a long-term upwards trajectory – our Premium service gives you everything you need to level up without a hitch.  

On top of the standard communication, security, and data storage services, you’ll get access to expert insight from a virtual CIO – plus our team of IT pros. That insight helps you and your team strategise and plan for sustainable growth, making sure your tech meets your business needs – and your goals for the future.  

It’s also about setting up your team for success. As part of the Premium package, you get access to our training programmes, so your team can learn to squeeze every last drop of functionality from your IT systems. After all, there’s no point in giving your team tools if they don’t know how to use them.  

The Premium plan is intended for larger organisations or those in growth periods. It’s designed to help you sort out your internal processes and upskill your people, so you can start to build on your success instead of scrambling to catch up with rapid change.  

Our plans for your business  

Base2’s service and pricing structure have changed – but our commitment to personalised services and top-level IT haven’t. We’re just making it easier for our customers to get the services they need. We truly believe that IT is at the heart of business success, so we want it to be as simple, accessible, and functional as possible.  

If you’re a current customer, we’re happy to review your current IT plan and help you look at your options under our new structure. If you’re a new customer, we can chat about your needs and we’ll help you subscribe to one of our plans.  

Whatever your IT needs, we can help make things easy – get in touch now.

Beyond the antivirus – new security risks and how to avoid them

Evolving threats to online security – and how to keep your business safe

Cybersecurity isn’t just for big international corporations – your small New Zealand business could also be targeted by online scammers or affected by a data breach. As data moves into the cloud, more people work remotely, and security threats grow increasingly sophisticated, small-to-medium businesses must take cybersecurity seriously. Renewing your antivirus software and having a really good password is no longer enough.

The cybersecurity battle is fought on two fronts – internal and external. Maintaining your internal security means preventing data leaks, both unintentional and malicious. As phishing attacks and malware become more sophisticated, you also need software designed to deal with modern online warfare – scammers are now so smart they even fool the experts.

More ways to work, more ways to leak

Modern business technology makes it easy to share information and access data from anywhere – almost too easy. If you have people working from home, using multiple devices to log in to work software, and saving information in the cloud, you increase the risk of your data falling into the wrong hands.

Even if you’re a small business, you probably have data you don’t want getting out – email lists with confidential customer details, salary information, financial records, new product designs. Often, leaked data is the result of simple staff error rather than malicious intent. Think, attaching the wrong document to an email, or leaving a laptop unlocked in public. Deliberate breaches do happen, but they’re less common.

Whether it’s a simple mistake or a malicious breach, losing your business data is a big deal. If the wrong file gets out you could expose your customers to significant risk or lose proprietary data – and your reputation will take a hit either way.

Outside threats

If an internal leak is like losing your wallet in the street, an external threat is like being mugged. If a scammer does gain access to your internal systems, your accounts could be drained, data leaked, identities stolen – it’s not something to take lightly.

Phishing emails, which try to get you to click an unsafe link or open a document to introduce malware into your system, used to be fairly easy to spot. Dodgy grammar, countless free iPhones, NSFW promises – you didn’t have to be an expert to see that something was up. Now, online scammers have developed far more sophisticated methods that can get past experts, standard security software, and your staff.

Phishing emails may now replicate a message from a known source down to the last detail, making it more likely for you or your staff to click. They can get past your security software by sending safe links, then switching the content when the email has passed your security system – making the receiver think it’s safe. They may hack into your system and take over the account of a staff member to access business data.

New threats, new solutions

If it all sounds a bit alarming, there are solutions out there. Realistically, you may not be able to prevent every single leak or outside threat, but you can lower the risks to your business. 

Modern security software has evolved to meet new threats, with some seriously smart technology. Microsoft 365 Business Premium, for example, offers a range of clever, built-in protections against internal leaks and external threats.

Here’s how:

Software solutions for human mistakes

Human error is, well, human. It’s going to happen as long as you have staff working with data and sharing information. But with Office 365’s built-in safeguards, you can prevent most inadvertent data loss.

If a staff member is about to send an email containing sensitive data – credit card details or customer information – the software triggers a double-check warning. If the info is going to the right person, no harm done. If it’s not, you’ve avoided a potentially costly mistake.

Your data can be encrypted with a single click, and you can even prevent people from forwarding, copying, or printing confidential emails and documents. With the archiving feature, you retain key data and access to emails after staff leave – preventing the loss of key business information that may have been managed by a single person.

Of course, the software can’t necessarily prevent theft or deliberate leaks – people can always get around security protections if they’re really determined – but it can stop silly mistakes from harming your company.

Outside risks, internal safeguards

External threats are a different story, but Office 365 can help there too. Advanced multi-factor authentication makes it far harder for outsiders to log in to your systems – you can make access easy in your building, but require staff to sign in when they’re at home. You can block entire countries, so any attempts to access from outside your home base are easily identified.

Because phishing scams are now harder to spot, the software does it for you. Safe-links software scans links contained in emails twice – once when the email is received, and again when the email is opened. If the link changes after it gets past the first barrier, you’ll get a warning. Similarly, attachments are scanned and flagged automatically. Unsafe attachments go straight to spam before you even see them.

AI also plays a role. The software watches and learns how individuals in your organisation communicate. If a team member has a sudden string of unusual emails or other communications, the software will flag it as suspicious, and you can work out whether the account has been taken over by a hacker.

Setting up with the right security

Modern tech is all very well, but if you’re not an expert, it can seem overwhelming. How do you identify security risks and loopholes? How do you know you’ve got the right safeguards in place? How do you make sure every device on your network is secure?  

That’s where Base2 comes in. Together with Ingram Micro, we’re making sure our customers have access to the best possible cybersecurity protection – without confusion, hassle, or wasted time. Although all our customers already have cybersecurity plans in place, online threats are always evolving, so reviewing your systems is a smart idea. Using the sophisticated security features built into Microsoft 365 Business and Premium plans, we can upgrade your system to prevent outside threats and internal breaches – so you can get on running your business.

If your business needs advanced protection from new threats, get in touch for a chat about our new Business & Premium Managed IT plans.

Want to know more? Get in touch with the Base2 team for help.

Making WFH BAU

Make it easy with the right software, hardware, and support

A note from our service delivery manager Mitchell Wright on learnings from Covid-19 and working remotely.

The COVID-19 lockdown saw all kinds of people working from home – with mixed results. Those who were already set up with the tech they needed found it a relatively smooth transition, while others found themselves lugging workstations home and struggling to use remote-working apps. Although restrictions have eased and offices are slowly reopening, the lockdown proved what some already knew – the ability to work remotely is essential in the modern workplace.

At Base2, mobility and remote access have always been available, but COVID-19 forced us to put our tech to the test. Thanks to our comprehensive remote-access toolset, we were able to meet with colleagues and clients, access all files and data, use our phone systems and workflow software, and communicate with co-workers throughout the day – all without leaving our respective houses.

Although it’s looking like we will be able to return to the office soon, we’re not in a rush to get back to our old work habits. In fact, they might just change for good. Working from home and remote client visits save time and money spent on travel – not to mention reducing traffic volumes and emissions. Being able to work anywhere also gives our staff more flexibility to meet family commitments and balance work with home life. It’s a modern approach to business – not 9-5 in the office, but whenever and wherever as long as the work gets done.

Here’s what we’ve learned about working from home – and how to make it work for you:

Remote productivity – the tools and tech you need

Without the right technology, working from home can be an exercise in frustration and inefficiency. If your team doesn’t have access to the tools used in the office, productivity will be affected, and any travel-time savings will be lost.

Fortunately, with cloud-based storage and remote access, you can set your team up to work from home efficiently. Access to file storage, monitoring and management systems, ticketing and time tracking, meetings and collaboration through chat programs and video, even office phone systems can be used from home with a hosted VoIP platform. Some of our clients have taken their phone systems home with them – literally – plugging office handsets into home routers and taking calls as usual.

The Base2 team was well set up from the start, with all of our apps based in the cloud – phones, files, remote monitoring and management, and our job ticketing system. Our team could access all these systems through mobile devices, work laptops or home computers.

No-contact collaboration

Solo work from home is easy, but there’s a perception that being face-to-face is better for communication and collaborative work. Base2, and many of our clients, found that this is not necessarily accurate.

Before and during the lockdown, we saw a huge spike in the use of Microsoft Teams. Our engineering team was able to get most of our clients up and running with the software, so they could benefit from communication and collaboration tools while working remotely.  

The Base2 team was no different. We used MS Teams to keep in near-constant contact from home. We used the chat function to keep in touch throughout the day, asking questions about jobs, discussing issues, and even checking in on staff wellbeing with daily health questions, which helped us feel connected at a challenging time. For face-to-face communication, meetings with staff and clients were run through the Teams video platform. This software provides a secure way to run meetings with up to 250 people at a time – essential when in-person conversations were impossible.

Hardware, software, and support 

Software systems tend to be the focus when it comes to working from home – but hardware is just as important. If you’re working on an underpowered or out-of-date laptop, for example, you won’t be able to make the most of your software applications. On the other hand, if you don’t have the software set up and ready to go, there’s no point in having the latest hardware.

Every business has different tech needs – some just need internet access and a couple of simple online workflow applications, while others need more complex set-ups with headsets and multiple screens. It’s about giving your team the right tech for their work and keeping it up to date as well. If you don’t update software and hardware regularly, you can miss out on new features and security enhancements.

It’s also about practicality – large desktop set-ups with multiple screens, plus plug-in keyboards and other accessories, aren’t easy to transport if you’re switching to remote work or mixing home and office work. Small, portable laptops are designed for mobility. Of course, super-compact set-ups don’t work for everyone – it’s important to balance flexibility and mobility with your specific business needs.

Features and future-proofing

If you’re switching to a work-from-home approach or mixing remote work with time in the office, you might need to upgrade your tech. Small, sleek laptops are the obvious choice, as they’re easy to transport and use anywhere. During the lockdown, our clients with complex workstations were the ones who found it most difficult to work remotely. If you’re shifting to part-time work from home, it’s simply not practical to have staff moving back and forth with desktop computers and accessories.

However, when you’re looking at laptop options, you need to make sure that small and portable doesn’t lead to reduced work capacity. Most smaller devices now have fewer USB or USBC ports available, making it difficult if you need to connect accessories or extra monitors. Docking stations or port replicators can solve this problem. You also need to ensure that you have the processing power to cope with your work – 16GB of RAM is standard for our engineering team, but different types of work have different requirements.

Reassess and upgrade

Although the lockdown is over, reassessing and upgrading your tech means that you’ll be set up to benefit from remote work, even when things get back to normal. Mobility is no longer a bonus extra, it’s an essential feature of the modern workplace.

And, with help from Base2, there’s no better time to upgrade your hardware. HP is offering cashback on selected HP laptops, so you can set your team up for WFH success without overspending. We’ll also help you set up the apps and systems you need to make remote work simple and efficient.

Need to upgrade your remote-work tool-set? Get in touch with your requirements, let our team handle it.

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